All our products are either made-to-order or cut-to-order and as a result not subject to the Distance Selling Regulations. Where incorrect measurements were provided we cannot give refunds. In all cases we will try to work with you to try and achieve a satisfactory solution to the problem.
In situations where goods fail to match the specification provided by yourselves you must contact us within 7 days of receipt of goods. On return of the goods we will inspect them. Where faulty or incorrect we will repair or alter the goods or if this is not possible a full refund will be given. If you have supplied the fabric then we will refund the cost of the fabric. We reserve the right to ask for proof of the price of the fabric.
Refunds will not be processed until after goods are returned and have been inspected.
The cost of returning goods will be reimbursed once it has been agreed that the fault lies with us.
Goods being returned must be packaged in an appropriate way; we are not responsible for damage to goods due to poor packaging.
Cancellation of made-to-measure (or bespoke orders )orders will result in a 100% refund if work has not started (or fabric has not been dispatched from the supplier to our workroom) on the made to order curtains or other bespoke products. After that only the value of the order less costs incurred up to that point can be refunded. Made-To-Measure products are by their nature unlikely to be able to be resold and therefore we are unable to give a full refund.
Cancellation of fabric only (or cut length fabric) orders where the fabric supplier has A) not dispatched B) not cut the fabric ready for shipping or C) the fabric is not print to order will result in a 100% refund. In other situations the fabric order can be cancelled depending on the fabric supplier. In most situations where the fabric order can be returned there will be a restocking / administration fee.
Changes to orders must be notified as soon as it realised that a mistake has been made. What the changes are and where we are in the production process will effect what can be done. Most of the time we will be able to make the necessary changes.